In alignment with our commitment to transparency and integrity, we want to clearly disclose that product prices and descriptions may vary on the websites of our retail partners.
We encourage you to visit the retailer's site directly for the most current images, products, prices, and descriptions.
It's important to us that you're informed Zeppy may receive compensation for some listings featured on our site.
Additionally, we want to be upfront about our use of affiliate links; our affiliations, including but not limited to the eBay Partner Network, support our mission to provide valuable content and offerings to you.
We do our best to negotiate the best shipping terms possible and streamline our process in order
to keep picking & packaging costs down, this way we offer a fair price to get your product(s) to you safely and
on time. We use a variety of well established couriers or Royal Mail for our deliveries so we can provide tracking details on request. We
do our best to dispatch within 48 hours (excluding weekends) meaning you should receive
your parts within 3-5 days but if you do require your parts urgently then call us to request an urgent dispatch.
If you do require your parts extra urgently then you can collect from our Northampton depot. Alternatively we can fit
them here for you too leaving you with total peace of mind and NO POSTAGE COSTS!
Contact us more details.
Important Rules To Aid An Efficient Delivery
Please make sure you provide your telephone number & Mobile
Please make sure you provide your vehicles registration number
Please make sure you provide your email address, you must monitor this for
updates.
We make every effort to dispatch your parts within 48 hours of receiving cleared
payment
You will receive a confirmation email that your parts have been dispatched
Please make sure there is someone in to sign for your delivery
For delivery outside of UK Mainland please contact us
Postcodes excluded from mainland UK are:
AB31, AB33 > AB38, AB44 > AB45, AB51 > AB56, FK18 > FK21, G84, HS1 > HS9, IV1 > IV36, IV40, IV52 > IV54, IV63, KA27 >
KA28, KW1 > KW14, KW15 > KW17, PA20 > PA40, PA41 > PA49, PA60 > PA78, PH19 > PH41, PH42,
PH43 > PH50, TR21 > TR25, ZE1 > ZE3, Isle of Wight, Northern Ireland and all Isles off mainland UK.
As expressed in our terms we want happy customers, however we are wholesalers of parts and
therefore are sometimes in the hands of the manufacturer when it comes to parts returned under warranty. We would
want you to understand the following points before returning any item.
New Parts Unopened & Unused
Please ensure any returns are sent back in original and un-damaged re-sellable condition.
14 DAY NO QUIBBLE MONEY BACK GUARANTEE. We accept returned items within 14 days of purchase, however you must
notify us within 7 days via eBay to obtain a returns number otherwise it will not be
accepted back.
We DO NOT refund original or return carriage charges we will ONLY refund the price of the part.
Unlike other eBay stores we DO NOT CHARGE re-stocking fees on correctly supplied goods.
Please contact us for the return address of your item DO NOT send back without prior
authorisation.
Parts Returned Under Guarantee
All our parts carry a minimum 12 month guarantee with the manufacturer.
You must notify us of the return so we can notify the manufacture to expect it back for inspection.
We will only exchange the item once we have been authorised to do so from the manufacturer alternatively you
can purchase a new part and once we are authorised to do so refund the new order.
We are on your side so as long as you are willing to co-operate with us we will do our utmost to ensure a
warranty situation is handled as efficiently as possible.
Please contact us for the return address of your item DO NOT send back without prior
authorisation.
All the products we sell would have a minimum of 12 months warranty (unless otherwise stated), in the very unlikely event that you have a problem with any
product you have purchased from us, then please contact us via eBay messages.
Full details of our terms and conditions can be found HERE
Online Automotive aims to keep customers happy and we trust you will have a positive experience with us. We understand the importance of delivering a high
level of service to our customers. Should you, for any reason, experience any issues with your order please do not hesitate to contact us.
We like to look after all aspects for our customer. Positive feedback is important to us. We do however understand that sometimes things can go wrong however
please be reassured we will be on hand to assist as much as possible. We aim to respond back to queries as quick as possible and this is normally within 24-48 hours. Our
operating hours are 9am-5pm
Disclaimer: Prices and descriptions maybe different on retailers sites, please check the retailers website for the latest images / products / prices and descriptions. Zeppy maybe compensated for some of these listings.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
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